Important decisions shouldn’t be left up to gut feelings. Using analytics metrics, directory publishers can get a big picture view of how their websites are performing and where areas for new opportunities exist.
Directory publishers don’t just have to worry about search engine traffic and visitor engagement, although those are powerful factors that can play a major role in impacting the bottom line. They also have to think about advertisers and the businesses signing up for paid listings. The latest analytics metrics give directory publishers insights into how visitors and advertisers are finding their websites and what makes them convert.
The goal here is twofold. Directory publishers want to use analytics metrics to make smarter business decisions, and they want to gain a deeper understanding of how visitors and paying advertisers are using their directory websites. Let’s take a closer look at what that means.
1. Top Keywords
How are people finding your directory? The answer may not be what you think. Using Google Webmaster Tools, directory publishers can find out what keywords are driving the most traffic to their sites. Navigate to Search Traffic, then Search Queries to see a list of the keywords driving traffic to your directory. You should see the click-through rate for each of these top keywords, letting you know how often someone clicked on your directory over another Google listing. Another option here is to use Google Analytics. Click over to Acquisition, then All Traffic, then Channels, then Organic Search.
Most directory publishers see 75% to 90% of their search volume coming through the top 200 phrases. For example, publishers with restaurant directories may find that most people are landing on their sites after typing Top [City] Restaurants or the name of a specific restaurant with a listing on the directory.
Regardless of what you discover through keyword analytics, you’ll want to use the information to optimize your content and take advantage of the keywords people are using.
2. Visitor Engagement
Clicks, shares, and time on page are all trackable metrics that directory publishers can look at as they gauge visitor engagement on their websites.
While engagement is often confused with reach, particularly when it comes to analytics metrics for online directories, they actually tell us two very different things. A directory’s reach is determined based on the number of people who see it, even if they only see it for a moment. Publishers can boost their reach by using clickbait headlines or landing pages that are only minimally related to the content in their directories. Are those stunts worthwhile in the long run? Probably not. Visitors who arrive at a directory under false pretenses—for example, thinking they are getting restaurant coupons when they are actually just seeing business listings—are likely to leave quickly and not return.
Engagement is something else entirely, and there’s a reason why we encourage directory publishers to focus on engagement over reach. Tracking engagement means looking at how involved visitors are with the content in a directory. There’s a number of ways to measure that. One idea is to track comments and shares. People don’t usually leave comments unless they are legitimately interested in the content. Tracking how commenting ebbs and flows over time, and which directory pages are receiving the most comments, can provide you with insight into how you should format landing pages or promote your most popular directory listings.
Another option here is to track scroll depth. Scroll depth means how far down a webpage a visitor scrolls. If a visitor is scrolling down to the bottom of a “Best Of” list or a directory listing, there is a good chance he is engaged with the content.
3. Email Capture Rates
Many directory publishers use email marketing to bring visitors, and advertisers, back to their websites. For these publishers, website email capture rates show how what percentage of website visitors are subscribing.
Determining a website email capture rate is fairly straightforward. Just divide the number of new email subscribers acquired via the directory website over a period of time (one week or one month) by the total number of unique visitors during the same time period.
Let’s say that through this process, a publisher learns that .1% of the visitors coming to his business directory are signing up to receive a monthly email newsletter. The next question is, how do you increase web-to-email conversion rates? A little bit of A/B testing can help determine whether simple changes to capture forms or landing pages could be enough to see major improvements.
What metrics do you analyze, and how could a deeper analysis of the trends lead to greater revenue on your directory? We’d love to learn more about what you’re doing and how we could help take your online directory to the next level.